Terms and Conditions

Last Updated: June 2026

1. Introduction

Welcome to Viacare. These Terms and Conditions govern your access to and use of the Viacare website, products, and services.

By accessing our website, placing an order, requesting a quotation, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or services.

Throughout these Terms, "Viacare", "we", "our", and "us" refer to Viacare, while "customer", "user", and "you" refer to any individual or entity accessing our website or purchasing our products.

2. Products and Services

Viacare supplies medical equipment, healthcare devices, mobility aids, rehabilitation products, homecare equipment, and related healthcare supplies.

We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate. However, product images are provided for illustrative purposes only and may differ slightly from the actual product supplied.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

An order confirmation does not constitute acceptance of an order. Viacare reserves the right to:

If an order is cancelled after payment has been received, an appropriate refund will be processed in accordance with our Returns and Refunds Policy.

4. Pricing and Payments

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

Prices are subject to change without notice.

Payment may be accepted through approved payment methods available on our website or as communicated by our sales team.

Viacare reserves the right to suspend or cancel any transaction suspected of fraud, unauthorized activity, or violation of these Terms.

5. Quotations

Any quotation provided by Viacare is valid only for the period specified in the quotation document.

Prices, availability, and delivery timelines may change after the quotation validity period expires.

Acceptance of a quotation may require written confirmation and payment in accordance with the terms stated in the quotation.

6. Shipping and Delivery

Delivery timelines provided by Viacare are estimates and may vary due to factors beyond our control.

While we strive to meet all delivery commitments, Viacare shall not be liable for delays caused by:

Risk in the products passes to the customer upon delivery.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns and Refunds Policy.

Certain medical, hygiene, and consumable products may not be eligible for return once opened, used, or unsealed due to health and safety considerations.

Customers are encouraged to review the applicable policy before making a purchase.

8. Product Use and Medical Disclaimer

Products sold by Viacare are intended for their designated purposes and should be used in accordance with manufacturer instructions and applicable healthcare guidelines.

Information provided on our website is for general informational purposes only and should not be interpreted as medical advice, diagnosis, or treatment.

Customers should consult qualified healthcare professionals regarding medical conditions, treatment decisions, and the suitability of any medical device or healthcare product.

Viacare shall not be liable for injuries, losses, or damages resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions.

9. Warranty

Certain products may be covered by manufacturer warranties.

Warranty coverage is subject to the manufacturer's terms and conditions and does not cover:

Customers should retain proof of purchase for warranty claims.

10. Intellectual Property

All content available on the Viacare website, including text, images, graphics, logos, product descriptions, designs, and trademarks, is the property of Viacare or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent from Viacare.

11. Limitation of Liability

To the fullest extent permitted by law, Viacare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Our total liability in relation to any claim shall not exceed the amount paid by the customer for the relevant product or service.

12. User Responsibilities

Users agree not to:

Viacare reserves the right to restrict or terminate access for users who breach these Terms.

13. Privacy

The collection and processing of personal information are governed by our Privacy Policy.

By using our website and services, you consent to the practices described in the Privacy Policy.

14. Force Majeure

Viacare shall not be held responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, power outages, or supply chain disruptions.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

16. Changes to These Terms

Viacare reserves the right to amend these Terms and Conditions at any time without prior notice.

Updated versions will be posted on our website and will become effective immediately upon publication.

17. Contact Information

For questions regarding these Terms and Conditions, please contact:

Viacare

Email: info@viacare.co.ke

Phone: 0725 978927

Website: www.viacare.co.ke

Terms and Conditions

Last Updated: June 2026

​

1. Introduction

Welcome to Viacare. These Terms and Conditions govern your access to and use of the Viacare website, products, and services.

By accessing our website, placing an order, requesting a quotation, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use our website or services.

Throughout these Terms, "Viacare", "we", "our", and "us" refer to Viacare, while "customer", "user", and "you" refer to any individual or entity accessing our website or purchasing our products.

​

2. Products and Services

Viacare supplies medical equipment, healthcare devices, mobility aids, rehabilitation products, homecare equipment, and related healthcare supplies.

​

We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate. However, product images are provided for illustrative purposes only and may differ slightly from the actual product supplied.

We reserve the right to modify, discontinue, or update products without prior notice.

​

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

An order confirmation does not constitute acceptance of an order. Viacare reserves the right to:

Refuse or cancel an order

Limit product quantities

Correct pricing errors

Verify customer information before processing an order

​

If an order is cancelled after payment has been received, an appropriate refund will be processed in accordance with our Returns and Refunds Policy.

​

4. Pricing and Payments

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

Prices are subject to change without notice.

Payment may be accepted through approved payment methods available on our website or as communicated by our sales team.

Viacare reserves the right to suspend or cancel any transaction suspected of fraud, unauthorized activity, or violation of these Terms.

​

5. Quotations

Any quotation provided by Viacare is valid only for the period specified in the quotation document.

Prices, availability, and delivery timelines may change after the quotation validity period expires.

Acceptance of a quotation may require written confirmation and payment in accordance with the terms stated in the quotation.

​

6. Shipping and Delivery

Delivery timelines provided by Viacare are estimates and may vary due to factors beyond our control.

While we strive to meet all delivery commitments, Viacare shall not be liable for delays caused by:

Courier or logistics providers

Weather conditions

Regulatory requirements

Supply chain disruptions

Events beyond our reasonable control

Risk in the products passes to the customer upon delivery.

​

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns and Refunds Policy.

Certain medical, hygiene, and consumable products may not be eligible for return once opened, used, or unsealed due to health and safety considerations.

Customers are encouraged to review the applicable policy before making a purchase.

​

8. Product Use and Medical Disclaimer

Products sold by Viacare are intended for their designated purposes and should be used in accordance with manufacturer instructions and applicable healthcare guidelines.

Information provided on our website is for general informational purposes only and should not be interpreted as medical advice, diagnosis, or treatment.

Customers should consult qualified healthcare professionals regarding medical conditions, treatment decisions, and the suitability of any medical device or healthcare product.

Viacare shall not be liable for injuries, losses, or damages resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions.

​

9. Warranty

Certain products may be covered by manufacturer warranties.

Warranty coverage is subject to the manufacturer's terms and conditions and does not cover:

Misuse

Negligence

Unauthorized repairs

Accidental damage

Normal wear and tear

Customers should retain proof of purchase for warranty claims.

​

10. Intellectual Property

All content available on the Viacare website, including text, images, graphics, logos, product descriptions, designs, and trademarks, is the property of Viacare or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent from Viacare.

​

11. Limitation of Liability

To the fullest extent permitted by law, Viacare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website

Purchase or use of products

Delays in delivery

Product unavailability

Website interruptions

Third-party services

Our total liability in relation to any claim shall not exceed the amount paid by the customer for the relevant product or service.

​