Privacy Policy

Last Updated: June 2026

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Introduction

Viacare ("Viacare", "we", "our", or "us") is committed to protecting the privacy and security of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase products, request quotations, contact us, or otherwise interact with our services.
 

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
 

Information We Collect

We may collect and process the following categories of information:
 

Personal Information

Information that identifies or can be used to identify an individual, including:

• Full name

• Email address

• Telephone number

• Delivery and billing address

• Company or organization name

• Purchase and order history

• Customer support communications
   

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage data

• Referring websites

• Pages viewed and time spent on our website
   

Payment Information

Where payments are processed through third-party payment providers, we may receive transaction confirmations and payment status information. We do not store sensitive payment card information on our servers.
 

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Deliver products and services

• Provide quotations and respond to inquiries

• Manage customer accounts and support requests

• Improve our website, products, and services

• Send order confirmations and delivery updates

• Communicate important service-related information

• Prevent fraud and unauthorized activity

• Comply with legal and regulatory obligations

• Conduct business analytics and reporting
   

Marketing Communications

With your consent where required, we may send promotional emails, product updates, special offers, and other marketing communications.
 

You may unsubscribe from marketing communications at any time by following the instructions in the communication or by contacting us directly.
 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website performance

• Enhance user experience

• Support advertising and remarketing activities
   

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
 

Information Sharing and Disclosure

Viacare does not sell, rent, or trade personal information to third parties.

We may share information with:

• Delivery and logistics partners

• Payment service providers

• Website hosting and technology providers

• Professional advisers and auditors

• Government authorities where required by law
   

All third-party service providers are expected to maintain appropriate confidentiality and security measures.
 

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.
 

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Maintain business records

• Resolve disputes

• Enforce agreements

• Comply with legal and regulatory requirements
   

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request restriction of processing in certain circumstances
   

Requests may be subject to identity verification and applicable legal requirements.
 

Third-Party Websites

Our website may contain links to third-party websites. Viacare is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
 

Children's Privacy

Our products and services are not directed to children under the age of 18. We do not knowingly collect personal information from children without appropriate legal authorization.
 

Changes to This Privacy Policy

Viacare reserves the right to update or modify this Privacy Policy at any time. Changes will become effective upon publication on our website. We encourage users to review this policy periodically.
 

Contact Information

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Viacare

Email: info@viacare.co.ke

Phone: [Insert Phone Number]

Website: www.viacare.co.ke

We are committed to handling your information responsibly and in accordance with applicable privacy and data protection laws.